Cancel your shipment
You can cancel your shipment if your shipment is still in the queue and when you click on it the option “Cancel Request” button is available.
Note: US Global Mail shipment schedule
We process requests during our business hours of 8am to 6pm CST (for Houston TX and Concord CA). Other locations will have different opening hours so please check with your location.
Shipment schedule for requests placed:
- By 1pm CST: Ship same day
- Between 1-3pm CST: Can ship same day with an expedited fee of $5
- After 3pm CST: Ship the next day
CHECK YOUR SHIPMENT STATUS
Pending shipments – these are shipments that are in the queue ready to be processed. You can click on the request number to see the contents of the shipment:
Completed shipments – these are shipments have already been processed by our Shipping Team and are in the hands of the carrier:
HOW TO CANCEL A SHIPMENT
1. Login To Your Account, and click Shipments followed by the Pending tab. When you click on a specific request you will see the “Cancel Request” button:
2. You will be prompted to confirm this choice:
Check the box on the left. Scroll down and click “CANCEL SHIPMENT REQUEST” to cancel.
ITEMS RETURN TO INBOX
Once the shipment cancellation is completed, the packed box/items will appear in your virtual inbox immediately.
SHIPMENTS THAT CANNOT BE CANCELLED
If you no longer see the “Cancel Request” button, then the shipment is in the hands of our Shipping Team and it cannot be cancelled.
Cancelling shipments disrupts the normal flow of procedure in our warehouse so we are unable to add/remove items to a shipment once it has been received by our Shipping Team.