Why do you open all packages before shipping?

This is a very common question we get and understandably so.

When we ship out physical products for customers, it is our responsibility as the shipper to open all packages to make sure the contents are not flammable or hazardous as we cannot ship such items. We also need to ensure there are no illegal items and we do this for all customers because in the past we have come across products that cannot be shipped.

Please note we are not accusing any customers of any illegal activity, however, we must make sure we are accountable for any items that leave our facilities which means inspecting the contents of all packages prior to shipping.

Given the above, if you are not happy with us opening packages before shipping then we would recommend not using our service for those particular items.