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Costs and carriers

See how much we'll save you on shipping and the carriers that we use.

in this section

  • What do you mean by dimensional weight?

    Shipping Rates are based on the combined weight and dimensions of all items in your request. Please note shippers will charge based on dimensions and if dimensional weight exceeds actual weight. For a detailed explanation on how shippers calculate dimensional weight, click here.


  • Can I use my own pre-paid labels? Do you accept third-party billing accounts?

    We don’t accept third-party billing accounts. This means that it is not possible to use your own FedEx, UPS or DHL account (if you have one) and send pre-paid labels to us. Our posted shipping rates will apply if you ship using any of these carriers.


  • Tell me about dimensional weight

    Dimensional weight, or volumetric weight, is a measure used to estimate the total weight of an item from its length, width, and height. The global transportation industry adopts this technique to estimate a minimum charge for the cubic space of a package. 

    In 2015, UPS and FedEx announced to charge all shipments based on the greater of their actual weight and the dimensional weight of a package. 

    Click to see how main shippers calculate Dimensional Weight:


  • Do you provide insurance for my shipment?

    Insurance depends on the declared value of the package and shippers that you select. For an estimate, insurance costs approximately 2% of the shipment value.

    We offer FREE INSURANCE for the first $100 of your package value.

    Learn more here.


  • Can I write my own declarations?

    Before shipping your items, you will need to declare the value of each item.

    The declaration is to specify a value for the carrier (USPS, UPS, FedEx, Aramex, DHL) should any damage or loss occur and Customs when shipping internationally.

    For shipments without a declared value, the maximum liability for UPS and FedEx is US$100.00.

    When declaring an item, you need to provide: Declared Value, Quantity, and Item Description. 

    For accountability and accuracy reasons, we cannot write, amend or delete your declarations.

    Learn more here


  • Do you charge any handling fees in addition to shipping costs?

    No. We offer FREE handling for both letters and boxes in all plans.


  • How much does the shipping cost?

     Shipping costs are calculated based on shipping method, size and weight, and destination. When you request a shipment, you can estimate the time and cost using the calculator.

    You can get up to 80% OFF on retail international shipping rates. We receive discounted rates from all carriers other than USPS and pass on most of these savings to you.


  • Which shipping carriers do you use?

    We ship domestically and internationally through USPS, UPS, DHL, FedEx, and Aramex. We receive discounted rates from all of them other than USPS and pass these savings onto you.