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Sign Up

Learn about how to sign up, who is able to sign up for an account with US Global Mail, and who can benefit from our services.

in this section

  • How long does it take to sign up?

    Sign up takes 5 minutes, and you can start receiving mail as soon as you get your new address confirmation email.


  • When should I sign up?

    If you are moving, we recommend you sign up about two weeks prior to your move date so that you have one less thing to worry about during the move.

    That’s because if you wish to do a Change of Address with USPS and have your mail to your existing US address forwarded, you need to allow USPS two weeks to get that going for you.

    As soon as you pay for our services, we’ll assign you a unique mailbox number. You can then take your address with us to USPS right away to file the Change of Address request.

    What if I haven’t got a new address abroad?

    You actually don’t need that address until you are ready to ship mail or packages to that address. Your address abroad would be a forwarding address and you can always add that when you place a shipment request to have your items shipped.

    Also, you can always add, change, update multiple shipping addresses in your account from the ‘My Saved Addresses’ section of your account. 


  • How do I sign up?

    We are happy to walk you through the entire process of signing up with US Global Mail. 

    1. Firstly, visit our Addresses page to begin and select your location followed by your preferred plan.

    If you want a plan for one name click the Basic, if you want one for multiple names click the Plus plan. 

    Click “Start Basic plan” or “Start Plus plan”.


    basic & plus pricing plans

    If you need a Business plan simply hover the mouse over the “Business” tab:


    Then click “Start Business plan”:


    2. Set up your account by filling in your personal information.


    3. Enter your billing information

    We must have a credit card on file for the plan payments. You are welcome to change the plan type at this point if you wish.

    • If you have a promo code enter it here:mceclip7.png
    • If you have the username of the referrer (another US Global Mail customer) then you can enter it here. You and your referrer will get one free month upon activation:mceclip11.png

    Complete the rest of the form:

    billing details

    payment details

    4. Once you click “Complete Registration” you will then be issued a mailbox with a unique mailbox number! 


    5. If you need to forward mail from an existing US address to our address with us, click on the blue link per the image above. That will take you to the USPS website and to the Change of Address page.

    If you don’t want to forward your incoming mail automatically you can just give out your address directly to your senders. 

    6. If you want to complete the sign-up process click on the blue “Go to my Smart Mailbox” button.

    7.  Verify name(s) on the account by uploading two photo IDs per person

    The next step is upload two forms of ID for each name on the account (except for minors who only need one ID).

    8. We will approve each name and set of IDs on the account

    The names and IDs will be sent to an approval queue and we will approve them. Once approved, you will receive a notification email stating this.

    9. Get the pre-filled 1583 form notarized.

    To receive mail delivered by USPS, the USPS require you to provide a notarized 1583 form. Each individual over 18 requires one form per person. For married couples, you can both be in the same form. For minors (those under 18 years old), they can be on the same form as their parents.

    To make it easier for you, we have created a pre-filled form that you can download directly from your account.

    To have it notarized you can go to your bank or local notary, or choose to use our notary via Zoom for a fee of $15 per appointment (we can complete multiple forms during the one call).

    Simply click the orange “Continue” button until you see these options:

    9a. Use our in-house notary

    Select the first “Get Started” option to set up an appointment:


    During the appointment, we’ll need to see your physical IDs and shall guide you on signing the form digitally. After the appointment, we’ll fully approve the name on the account.

    9b. Use your own local notary

    Select the second “Get Started” option:


    Once the notarization is complete, you will need to upload the form into your account. 

    10. Your account is now complete!

    That’s it! If all documentation is added and your credit card has been verified, you are all set to begin using US Global Mail! 

    If you have mail in your Inbox, you now have a few ways to proceed:

    • Create a scan request to see the contents of a letter. See this Letter Scanning guide for more information.
    • Request an Open & Inspect service to see the contents of a package. See this article for more information.
    • Place what’s called a Shipment Request if you are ready to have your items shipped to a specific location. See the Placing a Shipment Request article for more information


  • Who can use US Global Mail?

    Anyone who wants to manage their mail online via a Virtual Mailbox online can use our service. 

    Individuals – Expats, Retirees, RV’ers, Digital Nomads,
    HR/Relocation Companies


    Our services are particularly helpful to Expats, Overseas Retirees, Year-round travelers or RVers since these groups of individuals live abroad and/or travel a lot. More and more customers living in the U.S. too want to manage their mail digitally and they prefer not to be tied to a physical US address and this is fast becoming one of our major customer segments.

    Do I need to be an expat or traveler to use the service? 

    No. Many of our customers stay in the U.S. and enjoy the convenience of managing mail online, saving themselves time and effort of having to drive to a physical mailbox.

    Do I need to be a US citizen or US resident to use the service?

    No. Anyone can get an address in the US, irrespective of where they live.

    Many love our discounted shipping rates of up to 80% which most services don’t offer. 

    Learn More


    If you’re seeking a US address for your company, or because you want to manage your Business Mail virtually, we can help.

    Moving your business mail online helps you see it in one place, never have to scan it manually or lose it. Or worry about a change of address every time you move offices. The service saves you time, money and stress.  

    Small business owners especially find the service helpful as you don’t have to make your personal/home address known for business. And you don’t have to travel to your physical PO box to get your mail. 

    It’s delivered online, via your phone or computer. 

    Learn More


    If you’re an HR manager or a relocation company, your customers will value our services.

    We serve mail handling for expats of Fortune 500 companies such as Netflix, Shell, BP, Chubb, EY, Anadarko, Regeneron and many, many more.

    We are well versed in handling expat mail forwarding needs. Give us a call or set up a time to see a demo of our service.

    Learn More


  • Can your service accommodate a frequent traveler with changing locations?

    Yes. No matter where you move, your address remains the same with us. You can access your account and manage your mail and packages virtually.


  • Do I have to be a US citizen / resident to use the service?

    No. Anyone can get an address in the US, irrespective of where they live.


  • I am an Expat, can I get this service via my company?

    Yes. Many companies offer mail forwarding service to their Expats. Examples include Netflix, AmerisourceBergen, Anadarko, Exterran, Shell, Chubb etc.

    Send us the contact info of your mobility manager and we’ll be happy to show them how our service provides big savings for expats and the company.


  • How do I get my mail to my USGM address?

    File either a Temporary Forward Request or a Permanent Change of Address with the USPS.

    Visit your local post office or do it online.

    Temporary Forward Request:

    If you plan to come back to the current address. USPS will forward your mail for 6 months to your address with US Global Mail. After that, you’ll need to resubmit the request to USPS to extend for another 6 months, and so on until you return.

    Permanent Change of Address:

    If you won’t come back to the current address. Please note that you cannot come back and re-route your mail via USPS to the new address. You’ll need to manually change your address with all entities that send you mail.

    Email us at if you have further questions.


  • When will I start to receive my mail and packages in the new address?

    As soon as you complete your redirection with USPS to send mail to your new US Global Mail address. USPS will redirect your mail to your US Global Mail address. We will receive and upload it to your Virtual Mailbox.