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Managing your payments

Learn how to verify, delete, or update your credit card and what steps to take if your account gets suspended.

in this section


  • My credit card expired. How do I update it?

    You can update your card anytime via the Settings tab of your Virtual Mailbox.

    1. Log In To Your Account and go to the Settings tab:

    Click on Payment Details, go to the card you want to update. Click “Edit Payment Method”

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    2. Update the card details, then click “Update”

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    Your credit card should now be ready for use.

     

  • How do I add a new credit card?

    1. Log In To Your Account, go to the Settings tab, and click Payment Details:

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    Click “Add New”

    2. Enter details of your new credit card information, then click “ADD”

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    You can choose to set the new card as your primary or backup payment:

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    Your card should now be ready for use.

     

  • Delete your credit card information in your account

    You can delete your credit card information if there is at least one other credit card in your account.

    1. Log In To Your Account, go to the Settings tab, and click Payment Details:

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    2. Click on the card you want to delete and click “Remove Payment Method”

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    3. Click “CONFIRM” to confirm the deletion.

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    The card will no longer be listed as a payment method.

     

  • My account is suspended

     

    Account Suspension 

    If your invoices are not paid by the due dates, your account will be suspended temporarily. You will be notified of unpaid invoices and of your account suspension status via the email address on your account.

    You will be unable to continue using our service until the outstanding invoices have been paid.

    Having said that, your mailbox will still be open to receive mail while your account is in a suspended status.

     

    Reactivate suspended account

    To reactivate a suspended account, you need to pay the unpaid invoices with a valid credit card.

    You might need to update your credit card or add a new credit card

    Feel free to contact us. We are here to help.

     

     

  • How can I update my credit card?

    You can update your card anytime via the Settings -> Payment Details section of your Virtual Mailbox.