Placing a shipment request

Make sure your default payment is valid

Before requesting a shipment, make sure you have a valid Default Credit Card for payment. The shipment will automatically charge the default card.

If your default credit card expires, please add a new card or update your card.

If you have not selected a default card, please make one credit card default.

How To Request A Shipment

If you want to ship your letters or packages from your US Global Mail address, here’s how:

1. Log In To Your Account 

2. Select the items to ship by checking the box on the left. You can select multiple items if they are going to the same destination.


3. Request Shipment

Click SHIP at the top:

ship button

4. Complete the steps in the Shipment Request process.

4.1. Destination:

Select the destination from your saved addresses in the drop-down menu or by adding a new address

  • You can make an address default destination by checking the box “Make this my default address”
  • To know what locations we can ship to, read more.

step 1

4.2. Declaration (International Shipments)

Enter Description, Quantity, Value per Item, and select Insure (if you’d like to insure the item).

We recommend you declare a reasonable value for your items. Failure to do so could result in extra duties, fines, or delays as customs inspect your packages further. We are not responsible for what you declare on your shipments.

Click the + Add Another Declaration to add multiple values for the same item number. To delete a declaration, click the red X.

step 2

4.3. Select shipping methods and carriers 

Select the best method based on their shipping date, trackability, ETA, and rates.

You can also select pick up (last option) if you want to pick up at US Global Mail.

step 3

4.4. Shipping Instructions

You can specify the date you want to ship the items if you want to include new items in your box, and if you want us to open and bundle multiple items.

By default, we will remove the items from their original outer packaging and place them into one outgoing box for you. This will help you save money on shipping by removing unnecessary empty packaging/space.

step 5

If you have any labeling, consolidating, or shipping instructions, please specify them in the Packing Instructions box. It is much more efficient for our warehouse team to follow instructions here rather than via our Contact Us form, chatting, or emailing.

4.5. Submit the request and double-check the details

Once the request is submitted you will see a request number. Click on “View Shipment Details” to double-check your address and ensure all the details are correct.

final screen