Tracking your Shipment

Login to your account. Click on Shipments followed by the Completed tab and you will see all past shipments. 

If your selected shipping method included tracking, you can click on the tracking number and see further details: 

tracking

 

Items held in customs

Each country has its own regulations. Neither mail forwarding services or shipping carriers have any control over customs agents or policies in foreign countries. 

However, we do try to get involved and help. Please let us know as soon as possible if your items are stuck in customs. We will work with the shippers and the local agents to find out what is needed to get the packages released as quickly as possible.

Customs usually require additional paperwork and/or receipts. If we need those, we’ll ask you to provide them.  

Missing or damaged items during shipping

This rarely happens but sometimes your items can get missing or damaged in transit. In those instances, submit a request to us and we are here to help. Sending us complete information will help expedite the process. 

Helpful information includes:

  • Shipment number
  • Missing/damaged items details, photos
  • Photos of the outer box condition
  • Proof of purchase of item contents, if available

Please remember to insure your shipments. We automatically insure every shipment for $100 for free, for you. Claims can only be made for items that are insured and for the amount it is insured. 

 

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